RMA Condition
| Claim a service for trouble caused in a normal use condition |
Type of Damage |
Compensation standard |
| Within Warranty Period |
After Warranty Period |
| Claim a service for a main part within 10 days after purchase |
Replacement or refund |
Not applicable |
| Claim a service for a main part within 1 month after purchase |
Replacement or Free repair |
Not applicable |
| Claim a service for faulty unit |
Free repair |
Repair at cost |
| Repair is not available |
Replacement or refund |
Replacement or refund after depreciation |
Replacement is not
available |
Refund at cost |
Applicable by bylaw |
| Claim a service for a main part within 1 month after unit exchange |
Refund at cost |
Applicable by bylaw |
| Same defect over 3 times |
Replacement or refund |
Not applicable |
| Multi defect over 5 times |
Replacement or refund |
Not applicable |
| Lost by service center during repair service |
Replacement or refund |
Applicable by bylaw |
| Claim a service for not holding service parts within service parts holding period |
Trouble caused in a
normal use condition |
Replacement or refund |
Not applicable |
| Customer’s negligence or fault, Functional defect |
Repair at cost |
| Damaged unit from distribution |
Replacement |
Not applicable |
| Damaged unit from installation |
Replacement |
Not applicable |
| Customer’s negligence or fault, Functional defect |
Repair is available |
Replacement at cost |
Applicable by bylaw |
| Repair is not available |
Repair at cost |
Repair at cost |
|
* Warranty period is 12 - 24 months after purchase
* We provide product repair and replacement services within the warranty period in accordance with
the consumer protection regulations (the Korea Fair Trade Commission Directive 2008-3)
