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FAQ

RMA Condition

 

Claim a service for trouble caused in a normal use condition Type of Damage Compensation standard
Within Warranty Period After Warranty Period
Claim a service for a main part within 10 days after purchase Replacement or refund Not applicable
Claim a service for a main part within 1 month after purchase Replacement or Free repair Not applicable
Claim a service for faulty unit Free repair Repair at cost
Repair is not available Replacement or refund Replacement or refund after depreciation
Replacement is not
available
Refund at cost Applicable by bylaw
Claim a service for a main part within 1 month after unit exchange Refund at cost Applicable by bylaw
Same defect over 3 times Replacement or refund Not applicable
Multi defect over 5 times Replacement or refund Not applicable
Lost by service center during repair service Replacement or refund Applicable by bylaw
Claim a service for not holding service parts within service parts holding period Trouble caused in a
normal use condition
Replacement or refund Not applicable
Customer’s negligence or fault, Functional defect Repair at cost
Damaged unit from distribution Replacement Not applicable
Damaged unit from installation Replacement Not applicable
Customer’s negligence or fault, Functional defect Repair is available Replacement at cost Applicable by bylaw
Repair is not available Repair at cost Repair at cost

 

 

* Warranty period is 12 - 24 months after purchase

* We provide product repair and replacement services within the warranty period in accordance with
   the consumer protection regulations (the Korea Fair Trade Commission Directive 2008-3)